From the login screen, enter your email address and then click on the link titled “Forgotten Password”. This will send a link to reset your password to the registered email address on your account.
Archives: FAQs
How long does it take to withdraw funds from my account?
Withdrawals request are processed within 1 business day and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.
Can I play the games on credit?
We don’t offer credit accounts to any players as our license does not allow this.
Can I play the games on my mobile phone?
Yes, the casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.
Are my personal details safe on your site?
uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.
How do I know the games are fair?
Our games are regulated by the Malta Gaming Authority, License Number of MGA/B2C/231/2012 issued by Malta Gaming Authority on 16th April, 2013 and is licensed and regulated by the Gambling Commission, License Number 39335.
I can’t access your casino games – what should I do?
If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is… Continue reading I can’t access your casino games – what should I do?
Are there any Fun Casino Games?
Most casino games are fun to play and can provide many hours of entertainment. However, probably the most fun casino games can be found in our casual games section with great games such as Turning Totems, Dream Catcher and Diamond Deal to name but a few.
Can I keep my online casino winnings?
All winnings in your online casino account are yours to keep and can be withdrawn at any point.
Do I need to download any software?
No download is required – you can play our casino game online, safely and securely.
